Terms and Conditions of Sale
 
All sales made by the company are subject to the following terms and conditions. Nothing contained within these terms affects your statutory rights as a consumer. Please read the following terms and conditions: if there is anything you don’t understand please feel free to contact me.
 

Price 

The price for your order will be stated on your order form. You agree to pay the full price to the Company in accordance with the order form after the details are checked and agreed by you.
  

Deposits 

All deposits are non-refundable and must be paid when the order is placed and details checked and agreed by you.
  • Wedding cake orders: 50% of the total cost 
  • Other cake orders: 25% but not less than £25 
All orders are deemed to have been accepted only when the deposit has been paid.


Payments 

Payments may be made by:
  • Cash
  • Automated payments (Direct bank/building society transfer). Please contact me for Account number and Sort code. Please state your full name as the reference.

Final payments 

Final payments must be made at least 28 days prior to delivery/collection/set-up unless an alternative date is stated on your order form.


Non-payments 

In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment has been made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. The Company accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances. The Customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.


Alterations to orders 

Your cake is very important. Please take the time to check your copy of the order form carefully and let me know within 3 days if changes are needed. It is your responsibility to advise the Company of any alterations to the original order. The Company reserves the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.


Cake component parts 

From time to time certain materials for our celebration cakes and wedding cakes may become obsolete or no longer available. This is totally out of our control. We will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes. However, the Company reserves the right to replace these with components of equal or better quality without consultation.


Collection 

A collection date and time will be arranged at the time of ordering. A signature is required on collection confirming that you have received your order in good condition and as specified.


Delivery 

If you wish your order to be delivered, a date and time will be agreed on ordering. Delivery of cakes is usually reserved for wedding cakes, however on prior arrangement other celebration cakes can be delivered. The price for delivery will be stated on your order form.

It is the Customers responsibility to ensure that you have given us correct delivery information and that someone is available to receive your cake. A signature will be required for the receipt of the order upon delivery.

If the recipient is not in, the order will be returned to the Company who will contact you to arrange an alternative delivery time or collection. Additional charges will be payable by the Customer for repeat delivery. The Company accepts no responsibility for any loss or consequential loss incurred by the Customer as a result e.g. a wedding without a wedding cake. 

Deliveries further afield than a 20 mile radius from the Company may be available upon prior arrangement.


Setting up 

Should you require your cake to be delivered, the Company will deliver and set up your cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure that you have provided the Company with the set-up details and arrangements made with the venue for the location and display of your cake. The Company cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the display location is level, stable and strong enough to hold the cake.

Please also remember that chocolate-covered cakes can melt in warm conditions such as inside a marquee on a hot summer’s day, or when set up in direct sunlight.

Once the cake has been collected or delivered, set up and signed for, the company is unable to accept liability for any interference with or damage to the cake thereafter.
 
If the cake is to be delivered and set up by the Company, a signature will be required from your venue management confirming the cake has been received and set up in good condition. A photograph of the cake will be taken prior to departure by the Company to verify that the cake has been set up and left in good condition.


Cancellations/refunds 

Wedding cake/special order cancellations - As your cake order is reserved solely for you and certain components of your cake may be ordered many months in advance, the following conditions are implemented when an order is cancelled: 
  • 6 months from delivery date: 50% of the total cost will be payable. 
  • 0-3 months: 100% of the total cost will be payable. 
  • Wedding cake/special order cancellations must be made in writing or via email. 
Other cake order cancellations - When ordering your cake, you will have been provided with a date by which the final payment must be made. Cancellation of the order prior to this date will not incur any additional costs, however the deposit will not be refunded. Once full payment has been made, no refund will be given, as work on the cake will have commenced.


Copyright

Please note that no person shall have entitlement to copy or reproduce in any form, or otherwise make use of any image, photograph, design or other document or item produced by or on behalf of the Company without the prior written consent of the Company.


Publication

By signing the order form the Customer agrees that the Company is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the Company shall remain the exclusive property of the Company. We reserve the right to use any image of a customer’s cake made by the Company for publication after the delivery date unless previously agreed in writing between the Customer and the Company.

The Customer has no ownership rights over any cake design. Exclusivity of cake designs between our Customers is not guaranteed.


Viewing

Please note cakes with sponge tiers/cupcakes may not be completed until the day prior to the celebration to ensure the cakes are as fresh as possible. Please prearrange viewings of any wedding cakes ordered. The Company accepts no liability for any omissions or errors on wedding cakes if they are not viewed by the Customer prior to the wedding.


Allergies 

Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products may be used in other cakes and fillings. Raw materials used may not be free from dairy, wheat or gluten. Gluten free cakes are provided, however, these are prepared in a kitchen where gluten products are used. Allergy information is provided with all cake orders.